ENTERPRISE IT & SERVICE DESK
Enterprise helpdesk without the enterprise bill.
Full ticketing, SLA policies with business hours, routing rules, per-person notifications, dashboards and native mobile apps. Every one of them on every plan. Unlimited end users — you are never billed for the people raising tickets.
Live in production · Web, iOS and Android
WHAT IT COSTS
The features you need are two tiers up. Everywhere else.
A 15-agent team, comparing each vendor's own "most popular" plan on annual billing, per month, excluding GST.
₹1,46,625
per month / 15 agents
₹67,485
per month / 15 agents
₹21,000
per month / 15 agents
₹12,740
per month / 15 agents
Verified against live vendor pricing pages, 11 September 2026.
PURPOSE-BUILT TICKETING
A dedicated helpdesk, not a board with a "support" label.
General-purpose boards reconstruct support metrics from state-change logs after the fact. Methodical Helpdesk models SLA clocks, business hours, and breach states as first-class operational data.
Live Breach Clocks
Countdowns, pause states, and breach warnings run in real time on every ticket, rather than computed after the fact from database timestamps.
Timezone & Shift Profiles
Business hours and regional holiday calendars configured per team. SLA timers pause cleanly outside scheduled hours.
Web, iOS, and Android
Identical ticketing and triage capabilities across browser and mobile clients. No viewer-only mobile limitations.
INTERNAL VALIDATION
We run our own company on it.
Our own 80-person company runs its IT support on it, in daily production use.
Hardware & Access Provisioning
Hardware allocation, developer account setup, software access grants, and routine workstation issues handled through category-routed queues.
Onboarding & Offboarding Checklists
Structured ticket chains triggered during employee transitions to ensure secure IT asset recovery and clearance verification.
TICKET LIFECYCLE
Every request, tracked end to end.
Full lifecycle with Reopened tracked as its own state, ticket numbering by category, one list view, and complete CSV export.
Reopened as a State
A resolved ticket reopened by an end user does not quietly slide back into in-progress. It triggers an explicit reopened state with dedicated metrics.
Ticket numbering by category
Prefixes come from the category — a team running Incident and Request gets IN-0045 and RQ-0220, so users and agents immediately identify request domains.
Full CSV & Audit Export
Complete timeline data, actor logs, and custom fields exported on demand in open formats at any time.
ADMIN CONTROL
Configured by your admin in the UI, in minutes — without raising a support ticket with us.
Categories, issue types, and severities are under your direct control. Add, edit, or retire taxonomies immediately as your team evolves.
Yours to define
Top-level grouping, each with its own ticket prefix and default agent group. One team runs Incident and Request; another runs Hardware, Software, Access and Facility.
Scoped under a category
Laptop crash, VPN access, password reset — whatever your team actually gets asked about.
Your labels, your colours
Critical / Major / Minor, or P1 through P4. They drive SLA policy and every dashboard split.
OPERATIONAL CONTROLS
Built for how support teams actually work.
SLAs and business hours, rule-based routing, teams and permissions, and sequential audit logs.
Named Policies & Timezones
Named SLA policies per severity with business-hours profiles per timezone. Clocks accurately stop outside shifts.
Priority-Ordered Rules
Priority-ordered routing rules matching category, issue type, and severity with wildcards. Unmatched tickets fall back to category default groups.
Per-Person, Per-Channel Alerts
Role-scoped views with per-person, per-event notification preferences across web, email, and mobile push.
Sequential Audit Log
Every status change, assignment, priority edit, and note logged sequentially with actor and timestamp.
MOBILE APPS
A full helpdesk in your pocket, not a viewer.
Native iOS and Android apps where agents resolve, reassign, comment, and triage from their phones — built for teams whose agents are on a factory floor or in the field, not at a desk.
Resolve on the go
Raise, triage, comment, reassign, and resolve tickets directly from the phone.
Real-time alerts
Native push notifications when P1 incidents are assigned or breach clocks run low.
Zero seat tax
Factory staff and employees submit and check requests on mobile without license fees.
DEPLOYMENT TIMELINE
Live in a week.
The four-day onboarding sequence from account creation to production ticketing.
Taxonomy Setup
Define categories, issue types, and severities in the administrative UI.
SLAs & Routing
Configure response policies, business-hour profiles, and rule-based assignment.
Team Onboarding
Invite agents, set role permissions, and distribute iOS and Android mobile apps.
Full Production
First tickets live and incident management across web and mobile.
WHAT WE DON'T HAVE YET
Honest about the gaps.
Most software marketing presents intentions as working features. Here is what is missing today.
Email-to-ticket
Tickets are raised on the web portal and the mobile apps today.
A knowledge base
In build.
AI-assisted replies
Not today. We are building the articles before the thing that recommends them.
Skill-based routing
Rules route on category, issue type and severity.
TRANSPARENT PLANS
Simple plans. Unlimited end users.
Per month, billed annually, excluding GST. No seat tax on the people raising tickets.
Includes 3 agents
+₹899 / extra agent / month
Docs and email support
✓ Unlimited end users
✓ Native iOS & Android apps
Includes 6 agents
+₹749 / extra agent / month
Email support, onboarding included
✓ Unlimited end users
✓ Native iOS & Android apps
Includes 20 agents
+₹649 / extra agent / month
Priority, named contact
✓ Unlimited end users
✓ Native iOS & Android apps