ENTERPRISE CASE STUDY
Sanitaryware manufacturingStart with one thing. Grow into the rest at your own pace.
Begin in one department, at a price that doesn't need a committee. Prove it in 90 days against your own numbers. When you're ready for the next thing, it's already there.
"Pearl Precision began with exit management in June 2024. Then recruitment for their field force — 1,704 resumes, 895 offers, 497 hires since. Then a national field force of 340+ reps across thousands of independent retailers. Production planning is next. Twenty-six months, same platform, one contract."
THE PROGRESSION
Admin → Commercial → Operational Core
A manufacturer letting you near their operational core after eighteen months is a far stronger signal than four unproven logos. Here is how the sequence unfolded over 26 months.
Exit Management
Started: June 2024 (26 mos)
One narrow pain, one department. Invoiced at ~₹1,250/month. Small enough that nobody had to defend it in a committee.
Recruitment
Started: October 2024 (22 mos)
Adjacent app inside HR covering frontline field force hiring and offer generation.
SalesNet Field Ops
Started: April 2026
A second function entirely: field intelligence, voice memo orders, and route optimization across 340+ field reps.
Production Planning
Timeline: In Rollout
The operational core: factory job-shop scheduling, finite machine capacity, and raw material allocation.
VERIFIED USAGE DATA
Scale Operating in Production
Figures extracted from July 2026 invoice RBT/26-27/081 usage report.
58,588
Monthly Merchant Visits
Logged across national retail field force
160,734
Events Processed
Audio memos, photos, check-ins
159,142
Rule Executions
Automated CRM & ERP workflow triggers
383
Route Optimizations
Traveling-salesperson solve runs
High-volume field sales hiring with 22.7 verified hires per month sustained continuously.
Only actual speech is billed against credit meters. Reps record while driving or walking noisy bazaars without penalizing account credits.
THE ARITHMETIC
Field visit reality vs. automated AI capture
The financial rationale that made the expansion from Recruitment to SalesNet straightforward.
Burdened Cost per Merchant Visit
Base salary, travel allowance, fuel, and lodging per rep visit
- ×20–35 minutes spent per day on manual reporting and WhatsApp recaps
- ×Merchant historical preferences forgotten when reps churn
- ×Defect complaints delayed 3–5 days before reaching factory QA
AI Processing Layer per Visit
A small fraction of the cost of the physical visit it improves
- ✓Visit audio transcribed in regional vernacular with silence trimmed
- ✓Orders and RMA requisitions auto-synced into Tally Prime / SAP
- ✓Complaint keywords open priority Helpdesk tickets in 1.4 seconds
CROSS-APP REVENUE AT WORK
Why one platform beats point tools
SalesNet and Helpdesk sharing the same data model means insights become action immediately.
SalesNet Voice Capture (Field Rep #42)
"Customer at Lakshmi Sanitary reported cracked ceramic connector in batch #402. Requests replacement before the next shipment."
Helpdesk Priority Ticket #HD-8942 Auto-Generated
Created P1 Support Ticket, linked Pearl QA team, pre-filled RMA requisition, and flagged manufacturing plant in Tamil Nadu.
YOUR PROGRESSION
Start with one department.
Grow at your own pace.
Begin with a 90-day pilot on HR, SalesNet, or Helpdesk. See how one platform absorbs your operational workflows over time.
Pearl Precision reference data verified · Sovereign Indian Cloud